Location & permissions
Automatic location is optional. You can search for a place or enter coordinates manually instead.
Help centre
Support
Answers to common Deep Sky Spotter questions, plus the quickest ways to reset permissions or app data.
If you email us, Jehan Labs Limited receives your contact details, message and any attachments to answer your request. Support email is stored in Microsoft 365. Our policy is to delete ordinary support correspondence six calendar months after final resolution, with monthly reviews and necessary legal exceptions. Contact is optional; please send only information needed for your request. Read our privacy statement for recovery storage, service providers, access and correction rights, and our privacy contact.
Purchases
Eligible Deep Sky Spotter Pro access can be recovered with Restore Purchases in the app.
Privacy & data
Your setup, plans, imaging history, attachments, checklist and preferences are stored locally on your device.
FAQ
Common questions
Does Deep Sky Spotter require my location?
No. Automatic location is optional. You can search for a place or enter coordinates manually. If you use automatic location, the app requests foreground location permission.
Where is my equipment and session data stored?
Your equipment and location profiles, sky-brightness choice, filters, session plans, imaging history, attachments, checklist and preferences are stored locally on your device. Weather requests send coordinates, and place search sends your search text, through the app’s weather service.
What does “Visible from” mean?
For a target that stays below 2° throughout the selected observing night, “Visible from” shows the next date it reaches at least 2° above the horizon during an observing night at your selected location. This is a location-based estimate; weather and Moon interference do not affect the date. Some targets never reach 2° from a given location.
What is included in Free and Pro?
Free includes 57 targets, a six-day outlook, framing previews, Pointing Assist, an imaging log, and session plans with up to three targets for the first three nights. Deep Sky Spotter Pro opens all 157 targets, advanced filters, hourly cloud and lens-dew estimates, seven-night planning, unlimited plan targets, and multiple gear profiles and locations.
How do I delete my local app data?
Use “Delete local app data” on the app’s About & Legal screen, clear the app’s storage through your device settings, or uninstall the app. Store purchase records are not deleted by the app’s local-data reset.
Can I rely on the weather forecast for safety decisions?
No. Weather data is provided for general informational and planning purposes only. Consult official meteorological services and relevant authorities when accuracy is critical.
How accurate is Pointing Assist?
Pointing Assist is a rough guide. It is not telescope alignment, a precision instrument, or a substitute for safe navigation.
How do subscriptions work?
Deep Sky Spotter Pro prices, billing periods, trials and renewal terms are shown by your app store before purchase. Subscriptions renew automatically unless cancelled through your store account.
How do I contact support?
Email support@deepskyspotter.com for app, purchase, privacy or data-deletion help.